Jorge Pabon - Leader | Software and DevOps Engineer | Cloud Professional

Location: Woodbridge, Virginia, USA

703-884-6597

jorge.pabon.cruz@gmail.com

Work Experience

Dell Technologies [Contract: Oct 2023 - Jan 2024] - Arlington, VA

Sr. Kubernetes Engineer

Design, implementation, and support of Kubernetes infrastructure (Containers as a Service) on multiple global regions composed of private datacenters.
Developed and containerized custom applications to validate and test the functionality of the CaaS offering.
Implementation of Infrastructure as Code using GitLab, Helm Charts, and ArgoCD.
Application CI/CD pipelines with GitLab.
Contributed to development, testing, integration, and troubleshooting of custom Kubernetes operators.
Implemented improvements to the platform's logging, alerting, and reporting.
Contributed to documentation for internal CaaS team as well as end users.
ServiceNOW ticket Tier 3 support.
Collaborated with teams across the globe (India, Europe, Africa, North America).

Accenture Federal Services [Apr 2015 - Mar 2023] - Arlington, VA

Planning, design, and implementation of custom business applications. Oversaw Active Directory, Microsoft Identity Management, Azure Active Directory, and custom applications support. Supported a large hybrid cloud, multi-application, and multi-environment infrastructure. Performed cloud migrations to AWS and Azure. Drove projects from ideas, to proof of concepts and production with several teams.

Sr. DevOps Engineer

Performed cloud migration for a large, high visibility, federal government project to the AWS cloud and reduced deployment times from weeks to hours.

Automated the build of applications, packages, and images.
Created scripts to bootstrap cloud infrastructure.
Prepared playbooks/recipes for infrastructure configuration management.

Performed multi-environment AWS & Azure cloud migrations.
Developed a zero-code cloud infrastructure deployment tool that relied on ServiceNOW and Azure/AWS CLIs.
Developed Terraform modules to maintain and deploy infrastructure in multi-cloud environments yielding complex infrastructure in minutes.
Automated IT processes, reporting, and dashboards that resulted in proactive and faster response to incidents by 80%.
Created pipelines and tools to identify security vulnerabilities. Integrated with ServiceNOW to generate incidents resulting in a reduction of 95% of all infrastructure vulnerabilities in 3 months.
Design and implementation of Jenkins and Azure DevOps pipelines for CI/CD and infrastructure automation resulting in faster, automated, and repetitive deployments for Java, iOS, .NET, and PHP applications.
Maintained a fleet of 800 VMs in a Hybrid Azure cloud, including SOX controlled, and Big 5 applications.
Jenkins pipeline that streamlined a 2-week employee provisioning process to a 3-hour automated process resulting in a 70% support ticket and manual work reduction.
Maintained the infrastructure BluePrism Remote Process Automation. Develop automation using BluePrism.
Created and maintained on-premises infrastructure for project laboratories that relied on VMWare vSphere, Docker, and Kubernetes.
Created PowerShell modules to enable business and support teams to perform complex tasks without having to know how to code.
Integrated dozens of business applications as well as third party APIs and applications with the AWS and Azure clouds resulting in seamless infrastructure, process, and data workflows.
Created and maintained relational database systems for business-critical applications.
Migrated Accenture Federal Services’ applications and workloads to the Azure GCC High cloud.
Management and maintenance of source code repositories for developer using a wide variety of tools like Git, Subversion, and TFS.
Planned, implemented, and managed proofs of concept and development laboratories leveraging the Azure and AWS Kubernetes services, virtual machines, and serverless functions; improving the ability to rapidly test and validate new ideas in days rather than months.
Enabled developers to swiftly create disposable local environments that consumed real time data and accessed live environments using tools like Vagrant, Docker, and Kubernetes.
Created and maintained documentation using wikis, Confluence, and other publishing tools.

Sr. Software Engineer

Led, designed, and implemented custom web applications resulting in a reduction of 20% in multi-domain data entry errors, enhanced FOCI tracking, and an improved response time to company threats.
Custom APIs and integration with APIs through code and tools like MuleSoft.
Led, designed, and implemented custom desktop applications resulting in delegation to tier 1 support and in a 30% reduction in Identity and UC&C provisioning tickets, and decreased troubleshooting time.
Led, designed, and implemented a Progressive Web Application to motivate employees to exercise with sprint-style challenges, with awards, resulting in a more engaged and health conscious pool of employees.
Led, designed, and implemented a Progressive Web Application to promote, track, and perform analytics of company held event data resulting in improved event planning, prioritizing, and budgeting.
Created Infrastructure and Technology dashboard systems that spanned infrastructure, Azure services, and security for increased visibility and accurate management.
Developed Catalogue Items and process workflows in ServiceNOW to enable self-service for multiple teams.
Improved existing application for asset management and tracking.
Contributed to the development of custom applications in the Salesforce platform.
Created dashboarding systems that spanned infrastructure, AWS and Azure services, purchasing, processes, and security.
Developed a mobile directory for Senior Leadership to track and easily access stakeholders and leadership for projects spanning all business opportunities.

Recognition and Achievements: Recognized with the Lug Nut award for the implementation of systems & process automation as well as integrations with many complex systems.

Telecontacto [2014 - 2015] - San Juan, PR

Software Engineer, IT, DB Admin, Virtualization

Microsoft SQL and MySQL administration
ESXi Virtualization
Tech support and workstation administration
Web applications designed to capture survey information and interface with the call system.
Web applications to generate live reports accessible to clients.

Homeland Security (PUPR Research) [2014] - San Juan, PR

Research Assistant, Software Developer & Tester

Development and testing of an algorithm that calculates the probabilities for a combination of factors and traces a relational tree among them using the K2 algorithm.

Certifications

AWS Solutions Architect Associate
AWS-ASA-12081
Azure Fundamentals (AZ-900)
H261-4036
ICAgile Certified Professional
69-6798-a1c77d30-76d7-4cd5-b658-66310958eab7
Azure DevOps (AZ-400) [In Progress]

Cloud Providers

Amazon Web Services (AWS)
Microsoft Azure

DevOps Tools

Coding & Configuration Languages

Open Source Tools

REST APIs

PHP | Spring Boot (Java) | Python | Mulesoft

Database Systems

WebServers, LBs, and Proxies

Apache | NginX | IIS | HAProxy | Traefik

Agile Methodologies

Agile | Kan Ban | Scrum

Enterprise Tools

Collaboration

MS Teams | MS Stream | Slack
Azure DevOps Wikis | MediaWiki

Education

Polytechnic University of Puerto Rico

Class of 2015

Bachelor of Science in Computer Engineering (BSCpE)
GPA: 3.65

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University of Puerto Rico - Mayagüez Campus

2012 (Transferred)

Bachelor of Science in Computer Engineering (BSCpE)
GPA: 3.54

Jorge Pabón